OUR MISSION

Our company lives and dies on our core values. We believe that is important to instill these values in anything that represents Hypernova.

OUR CORE VALUES

1. The customer is ohana, we take care of our ohana:

With family, the principles of compassion, trust, and togetherness is what makes a family, a family. Here at Hypernova, we believe those same principles should be applied to our customers.

2. Quality will surpass any amount of quantity, we do not rush our work for this reason:

When you schedule a service, you are more than just a work order to us. You are a customer that deserves our highest priority, because of this we do not rush our work. Our pricing is discussed upfront, and we do not charge per hour this ensures transparency and a clear mind knowing your getting thorough, detailed workmanship without the lingering costs.

3. Half of the job is completing the work, the other half is making our customers smile:

A big inspiration for me when starting Hypernova was my past experiences taking care of customers. During my time as a Field Technician at Spectrum, one of my favorite parts of the workday was making the customer smile. Such a simple concept but one that is very significant. A customer should feel comfortable, confident, and proud with their decision to pick your company for service, and a smile says all that without even saying a word!

OUR VISION

We hope to be Hawai’i’s “go-to” tech solution for computer-centric work, IT related issues and smart home integration. We have a fire lit underneath us to accomplish this, and we know our work will say the same. We hope to be a household name in the market we service and that we can be apart of your ohana. Lastly, we want you to come back because you enjoyed our services NOT because the issue wasn’t resolved right the first time around!

OUR TEAM

Ben

Founder / Lead technician

Chae

founder / client relations executive

Ben, Hypernova founder and technician, is a first generation American, with Afro-Cuban roots, that he holds deep, and is proudly represented. He served four years in the United States Air Force prior. In addition, Ben worked two years as a Field Technician at Spectrum serving North Hawai’i Island. Serving the community has always been very important for him.

Chae, Hypernova’s Client Relations Executive, was born and raised in Hawai’i, she grew up on Hawai’i Island. She is happy to be apart of a company that takes cares and gives back to home!

Frequently asked questions

How does your service work?

At Hypernova we take pride in our quality and workmanship. What does that mean for our customers? You can rest assured that you are getting top notch quality that is not rushed at an affordable prices. We are a mobile service, meaning we pick up and deliver computers that we build, repair, or maintain. We take pride in our workmanship and thorough service, because of this we provide a 60 day warranty on all of our services. In this warranty period, we will resolve any reoccurring issues pertaining to the original service we provided free of charge. The Mobile Service Fee is waived for all Warranty related services.

How much does it cost?

Prices are based on the the information a customer provides on the “Schedule Service” form, any information that is not disclosed in the “Schedule Service” form is subject to a price adjustment based on all services that will be performed for the customer. If this occurs we will generate a “Service Adjustment Agreement” form, showing a pricing adjustment to the work order and a detailed reasoning for the price change. If the customer agrees to adjustment of pricing of services, they will sign and opt to ‘Agree’ in the “Service Adjustment Agreement” form. The customer has a right to decline the services discussed in a price change by signing and opting to ‘Decline’ in the “Service Adjustment Agreement” form, in which customer acknowledges that only the work that they originally submitted will be completed even if it does not resolve their original inquiry. In any scenario of a pricing adjustment work will not be started until the customer has filled out the “Service Adjustment Agreement” form. There is a small ‘per mile’ fee for us to fulfill all of our mobile services known as our Mobile Service Fee. We provide free quotes and we offer free onsite evaluation if necessary (the onsite evaluation is free, however there will be a base charge of the Mobile Service Fee).

Do you offer any discount/promo codes?

Yes! So, we do offer a 10% off discount to all Active Duty military/Veterans, First Responders, and Teachers (verified through ID.me) as a courtesy to give back to those who serve our community. Additional promotional codes are issued as we roll out promotional periods

How can I contact you?

You can reach us at (808) 854-4620 or customerservice@hypernovahawaii.com. We are always happy to answer all of your questions.

Can you make alterations to my house/business?

For work orders related to premise modifications (such as in wall Ethernet cable installations, wall outlet installations, drilling through drywall, etc) we will need written consent from the property owner prior to any installation. We acquire written consent through our “Property Alteration Consent” form. If you are a tenant renting a property we will require the “Property Alteration Consent” form to be signed by your landlord/property owner prior to any work being performed.